Replacement and refund policy

Return and Exchange Policy

1. General Conditions

•Customers may request a return or exchange within 7 days of receiving the product, subject to the conditions below.

•Products must be in their original condition, unused, and in their original packaging.

2. Non-Returnable/Non-Exchangeable Items

•Food or health products that have been opened or used.

•Products whose expiry date has passed after receipt.

3. Return Procedure

•Contact our customer service via [email protected] or the contact form on our website, providing proof of purchase and product photos if required.

•Upon approval, return instructions will be provided.

4. Refunds

•Refunds will be processed within 7-14 business days after receiving and inspecting the returned item, using the same payment method used for the purchase.

•Shipping fees are non-refundable, except in cases where the product was defective or incorrectly shipped by us.

5. Exchanges

•Exchanges will be processed after receiving and inspecting the returned item.

•Customers are responsible for shipping fees for exchanges unless the error was from our side.